AUSTRALIA SHIPPING

📦 STANDARD SHIPPING – Applies when you have ANY Baby Gates or Baby Barriers products in your cart

• Orders under $60 – $15 shipping – 4-7 business days
• Orders over $60 – Free shipping – 4-7 business days

📦 DISCOUNTED SHIPPING – Applies when you ONLY have Protectors or Locks & Latches or Spare Parts products in your cart*

• Orders under $30 – $7.90 shipping – 4-7 business days
• Orders over $30 – Free shipping – 4-7 business days

• *These products still have Standard Shipping due to their sizes:
  Playpen Barrier Gate Panel
  Ultimate 3-in-1 Playpen Barrier - Gate Extension
  Ultimate 3-in-1 Playpen Barrier - 65cm Panel Extension
  Baby Gate Extensions
  Extra Tall Baby Gate Extensions

📦 CLICK & COLLECT – Free to collect the next business day for any orders

✅ HOW WE SHIP – CUSTOMER SUPPORT

• We ship Australia-wide, including to WA & remote areas via Sendle or Australia Post with tracking numbers. PO Boxes & Parcel Lockers are accepted.
  
  
• Orders are processed & dispatched at 9am Mon – Fri. Orders placed after 9am will be dispatched the next business day.
  
  
• After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
  
  
• If you have any issues at checkout (e.g. addresses are not accepted), please contact us via the Live Chat button at the bottom right of your screen or email us at customerservice@permaproducts.com

CLICK & COLLECT

📍 All Click & Collect orders are free to pick up at our Brisbane warehouse in Berrinba, QLD 4117.

• We will email you when your order is ready for pickup with our full warehouse address.
• Pickup hours are Mon–Thu: 7:00 AM – 2:00 PM & Fri: 7:00 AM – 12 PM
  
  
• Items left unclaimed for 2 weeks will be refunded.
• For same-day collection, orders must be placed before 9am.

🔔 Upon arrival, please follow these instructions:

• Have your order confirmation email & ID ready
• Ring the bell at reception to collect your order

INTERNATIONAL SHIPPING

🌍 USA: please visit permachildsafety.com to place your orders.
🌍 Other countries: please contact us to place your orders.