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 Frequently Asked Questions

Have a question? We hope we’ve answered it for you here.

Why can't I purchase your products from your website?

In Australia, our Perma Child SafetyTM products are exclusively retailed through Bunnings Warehouse. And so, we only sell a few selected items through our website such as spare parts and accessories.

Can I get a spare part for my gate?

Spare parts are available from our website here, or if you’re unable to find the part you’re after, please reach out to our Customer Support Team for further assistance.

What’s the difference between a pressure mounted gate and a hardware mounted gate?

Pressure mounted gates are held in place by using tension, they do not require any hardware fixings making them ideal for rentals. Hardware mounted gates are installed with fixings, making them a permanent install.

What extensions do I need to get to make my gate to fit?

Extensions are available in various sizes, to find the best combination for your gate try our Gate Extension Calculator.

Please note only one extension is to be used either side of the gate.

What gate should I get for my opening?

To find the best fit for your home, try our Gate Selector Tool to view your options. If you have a tricky opening or awkward space, reach out to our Customer Support Team for help.

How do I use my Retractable Gate with one hand?

  1. Push and twist the knob to unlock, release
  2. Using the same hand pull the handle to extend the gate.

I've lost the install guides that came with my gate, how do I get a new set?

You can download a printable version of the guides for your gate from our Instructions page. Just set your printer to print at 100% scale, trim and tape together to form the templates.

Why does my Retractable Gate open with just a light touch?

The gate catch mounts may be installed incorrectly. The Retractable Gate can be installed inside openings and outside of openings. These two mountings require the catch mounts to be installed in different orientations.

Review your installation to ensure the part is correct, incorrect installation can be dangerous.

How do I remove adhesive child locks?

The best way to ensure the clean removal of the adhesive child locks is to follow these steps:

  • First use some fishing line or dental floss to gently cut through the adhesive substrate, this should remove the bulk of the adhesive pad.
  • Then use an adhesive solvent (generally sold a hardware stores) to soften any remaining adhesive. You can then clean away gently with a cloth.

If we haven't answered your question or you’re still unsure, please reach out to us through Live Chat or submit a contact form here.